Last Updated: [01-Nov-2024]

Thank you for shopping at www.greenbirdstoys.com. We strive to provide high-quality products for you and your feathered friends. This Refund and Return Policy outlines the terms and conditions for requesting a refund or returning a product.

Refund Eligibility

We accept refund requests and returns for the following reasons:

  1. Defective or Damaged Products: If you receive a defective or damaged item, please contact us within 3 days of receiving the product. We will provide instructions on how to return the item for a replacement or refund.
  2. Incorrect Item Received: If you receive the wrong item, please contact us within 24 hours of receiving the product. We will arrange for the correct item to be sent to you or provide a refund.
  3. Change of Mind: If you change your mind about a purchase, you may return the item within 3 days of receiving it. The item must be in its original packaging and in unused condition. Please note that the customer is responsible for return shipping costs.

How to Request a Refund or Return

To request a refund or return, please follow these steps:

  1. Contact Customer Support: Send an email to contact@greenbirdstoys.com with your order number, a description of the issue, and any relevant photos. Our customer support team will review your request and provide further instructions.
  2. Return the Item: If instructed to return the item, please do so within 72 hours of receiving approval for the refund or return. The item must be in its original packaging and in unused condition.
  3. Refund Process: Once we receive the returned item, we will inspect it and process the refund within 24-48 business days. The refund will be issued to the original payment method.

Non-Returnable Items

The following items are non-returnable:

  1. Custom or Personalized Items: Products that have been customized or personalized are not eligible for return unless they are defective or damaged.
  2. Gift Cards: Gift cards are non-returnable.

Late or Missing Refunds

If you haven’t received your refund within the specified time, please check your bank account first. Then, contact your credit card company or bank, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at contact@greenbirdstoys.com.

Contact Us

If you have any questions or concerns about our Refund and Return Policy, please contact us at contact@greenbirdstoys.com.